Prior to the start of billing, we work with you to set up a customized price list to establish rates for your specific equipment and materials.

We then request copies of each report, which can be submitted online through our website, reports can also be submitted via fax, email or US Mail. After receiving your incident report’s we generate a bill and submit it to the appropriate insurance company. Most times, we have to send the bill two and three times and follow-up with phone calls on our end... it is our job to fight for you!

When payments from insurance companies are received, we post them to a “real time” billing log to which you will have access. Each month you will receive a monthly statement, copies of the checks SFRS has received for your department and a check for your department for the month.

We work within your guidelines or departmental by-laws.


  • Specialize in assisting first-time departments.
  • Are firefighter family owned and operated.
  • Have a staggering 49.1% collection rate.
  • Have the highest average collection rate in the industry of over $980 per incident collected.
  • We do not give up on claims that are denied unjustly, we pursue the insurance companies diligently.
  • We are an affiliate of the largest fire recovery service on the East Coast of the US.
  • Offer ordinance/resolution consultations to the cities, and counties of our departments.
  • We Return all phone calls within 48 hours.
  • Our Guarantee, if you contract with us, follow our program, we will add revenue to your budget.

Above all else, we are firefighters helping firefighters!